Orders
Track your order
Every order gets a tracking link by email as soon as it ships.
Three ways to find it
Your confirmation email
The quickest route. Search your inbox for Ikaros — the order confirmation carries a link that always shows the current status, and a second email follows with the courier tracking number once it ships. Check the promotions and spam folders before assuming it never arrived.
Your account
If you ordered while logged in, every order and its status sits under your account.
Ask us
No email and no account? Message us with the name and phone number used on the order and we will find it. Contact us.
If something is wrong
Common problems
My order has not shipped yet
If it includes embroidery, add one working day — it is being stitched. Beyond that, message us and we will check the workshop.
The tracking number is not updating
Couriers can take several hours to scan a parcel after collection. If nothing has changed after a full working day, tell us the order number and we will chase it.
Can I change my order?
Before it ships, usually yes — message us quickly. Once a cap has been embroidered it cannot be changed, because the stitching is done.
Can I collect instead?
Yes. Both counters in Kuwait hold orders for collection — say so in the order notes. See where we are.