Help centre
Delivery, returns & FAQ
The questions we are asked most, answered plainly.
Delivery in Kuwait. Free over KD 15.
Across the GCC.
To return a plain cap, unworn.
Everything else
Questions
Can I return an embroidered cap?
No. Once your initials are stitched it cannot be resold, so personalised caps are final sale. If it arrives faulty, or the stitching does not match your order, message us and we will remake it.
How long does embroidery add?
One working day. A plain cap ordered before 2pm ships the same day; with embroidery it ships the next.
How many characters can I have?
Up to twenty on the front, and four each on the side and back — letters and numbers, no symbols or emoji. You can use all three placements on one cap.
What is the difference between single and multi colour?
Single colour is one thread for the whole design — KD 4 on the front. Multi colour mixes up to three threads within the same mark — KD 5. Side and back are single colour only, at KD 2 each.
What are glow and reflective threads?
Glow charges in daylight and shines for hours after sunset. Reflective throws headlights straight back at the driver, which makes it useful on a child's cap. Either adds KD 1 per placement.
Can I use my own logo?
Yes. Choose Your logo on the front placement and upload one file — PNG, JPG, SVG, PDF or AI, up to 20MB. We check every logo by eye before stitching, and if the artwork is too low-resolution or too detailed to stitch cleanly we will message you on WhatsApp before touching the cap.
Do caps come in different sizes?
Most are one size with an adjustable strap, fitting roughly 56–60cm. Measure just above the ears, across the middle of your forehead — snug, not tight. Kids caps run 50–54cm.
Where can I buy in person?
Our own counters in Kuwait, plus more than 200 points of sale across the GCC. See the full list.